Frequently Asked Question

Click on the user icon at the top navigation. Then, click 'Change Password' to change your password.

Your online transactions are done via a protected TapirPrint server. We had a fixed schedule to check and update our security perimeters to ensure all information and data stored on our server is not compromised.

You can terminate your subscription by sending an email to us at info@tapirprint.com.
Any balance in your account is transferable. We will transfer the amount to your bank account. The transfer process will take 7-10 working days to verified.

No. You have to create your own design and we will do the printing. 

Click on 'Product Catalog' menu at the sidebar navigation > Choose a product > Go to 'Artwork Specification' tab to learn more on how to prepare artwork correctly.

You will receive a "Pending" notice in the pending Job List which means your order is put on hold. You are required to resend the corrected artwork within 3 days, else your order will be considered null and void. TapirPrint will notify you of an error by email after checking your artwork.

Upload your artwork by heading to cart icon at the top navigation > click 'Upload Artwork' button to go to upload artwork page.

ONLY IF your order is not yet in the printing process. Kindly contact Customer Service to check the status of your order.

It depends, if your file size is less than 50MB you can directly upload into our system. If your file exceeds 50MB, you are required to upload via “Wetransfer” platform. Then, during upload artwork part, you may choose the 'Upload Artwork' method as 'WeTransfer' and fill in link of the uploaded file.

It might be due to the file type not matching with our file format. We only accept files in AI, PSD, JPG, PNG and PDF forms. Second issues would be the size issues, please refer to the question above.

The possible rejection due to several reasons stated as below:

(i) Resolutions of Uploaded Artworks

If we received a file in low resolution or it is pixelated, we will not proceed to printing thus your artwork will be rejected. 

(ii) Artwork Without Outline

If your uploaded artwork has no outline, we are unable to proceed to printing. 

(iii) Image does not embed in the artwork

We will be facing missing images from the artwork if you save without embedded it. 

(iv) Wrong File Format

We will not accept files in the RGB format. We only accept CMYK files for printing. 

The bleed zone is the area to be trimmed off. You are required to bleed in 3mm on where the cut is to be made. Check Artwork Specification for bleed zone references.

(Please refer below images as references) 

Trimming zone is a small amount of space to account for the movement of the paper and the inconsistencies of the designs.

Your artworks are required to include a trimming zone to proceed printing.

(Please refer below images as references) 

Safe zone refers to the area within the cut or trim line where you need not to worry about the important texts and graphics being trimmed off after diet cut.

(Please refer below images as references) 

No. It is a known fact within the printing industry that 100% process colour accuracy is not presently possible with the current print technology. Factors that may cause colour deviation include quality of paper stock, humidity of the weather, type of press machine, difference between monitor displays and color setting (RGB VS CMYK)

Yes you can, as long as what you are printing does not conflict with the Malaysian printing and publication law. TapirPrint will not be responsible for the print jobs that contain offensive literature or images. This includes information that are politically, religiously or racially, sensitive. TapirPrint will not be responsible for any infringement of artwork content.

You will saw the artwork file status in the system. If it is rejected, you must inform your customer by Whatsapp or email to ask them to reupload the file.

Choose the product you want from "Product Catalog" > "Add to Cart" > "Upload Artwork" > "Proceed to Checkout" and you are done.

Once you get the approval on payment verification and artwork confirmation, in which by then your product will start printing.

Click how to manually order for more information.

Each product has a different delivery duration. The exact delivery date will be stated while ordering or you may view the delivery schedule for the delivery duration of all products.

Kindly contact Customer Service or your consultant immediately, we'll cancel your job and refund credit but ONLY IF your order is not yet in the printing process.

Log in to our portal and head to "Orders" menu in sidebar navigation.

If the product is in the status of "In Production", it means your order is a success and to be produced. (Please refer below Image) 

If it shows "Artwork Confirmation", it might be due to the payment issue or your artwork has not been submitted to our system.(Please refer below Image) 

If you would like to know your artwork status immediately please contact 012-796 5880.

Delivery cost is generated by system according to your order volume (count by weight) and your location by selecting your state.

Once we have done our quality checking, the courier company will pick up your order from our warehouse and will be sent to you. You will receive an email from us to track your goods delivery status after the parcel has been collected.

GDEX and Poslaju. The shortest delivery period will be our main concern when choosing one of these courier companies.

No, we are not offering selections for a courier company.

Claims for defects, damages, or shortages must be made by the client in writing no later than 3 business days after delivery. If no such claim is made, TapirPrint and the client will understand that the job has been accepted. By accepting the job, the client acknowledges that TapirPrint's performance has fully satisfied all terms, conditions and specifications.

PLEASE NOTE: We will only reprint or refund the cost of any product that fails to meet the conditions under the General Expectation on Printing Outcome

However, we are not responsible for typing, image, or design errors introduced by customers in the artwork/document creation process. In an effort to keep costs down and pass those savings along to our customers, TapirPrint does not review artwork/documents for content or spelling.

You can submit an enquiry here.

1) Wrong colour product printed.

First of all, what is define by 'wrong colour'? Wrong colour means that we have wrongly printed your product in totally different colour than your submitted artwork file. The example such as below:

The image above shows that, wrong colour is you have submitted a grey coloured artwork but we have printed the artwork in green instead. Thus, the artwork can be reprint. HOWEVER, if the artwork printed doesn't have too much differences in colour, the reprint option is invalid. The example is as shown below:

2) Wrong Product Specification

Option 1: If the product received have different product specification from what you have ordered, you may ask for reprint. 

Option 2: If the product received is not following the artwork file submitted when you ordered(except the colour option), you may reprint.

3) Other than the conditions mention above, you may contact our 'Customer Service' to ask about your product damages OR you may submit an enquiry here.